These are the terms and conditions on which we agree to supply to you
products ordered on our website www.aliveanddelusional.com. Please read
these terms carefully before you submit your order to us.
 
1.  Contact
 
1.1 Who we are. We are Alive & Delusional® a trading name of Punch &
Co. Ltd, a company registered in England and Wales with company number
07311304, having its registered office at 148 Shoreditch High Street,
London, E1 6JE
 
1.2 How to contact us. You can contact us at
info@aliveanddelusional.com, or by post to our postal address above.
 
1.3 How we may contact you. If we have to contact you we will do so by
telephone, email or (if necessary) by post, using the contact details
you provided to us when placing your order.
 
2.  Your order
 
2.1 How we will accept your order. Our acceptance of your order will
take place when we email you to accept it, at which point a contract
will come into existence between you and us. ​
 
2.2 If we cannot accept
your order. If we are unable to accept your order, we will inform you of
this and will refund you in full for the product. This might be because
we have sold out of limited production run products or because we have
identified an error in the price or description of the product. ​
 
2.3 Your order number. We will assign an order number to your order and tell
you what it is when we accept your order. It will help us if you can
tell us the order number whenever you contact us about your order. ​
 
3. Our Products ​
 
3.1 Availability. We will endeavour to ensure that the
website does not have any technical problems and that products displayed
are available. However, as our product lines are typically produced in
limited production runs and released on our website in product drops for
which there is high demand, we cannot guarantee the availability of the
website or that any products on the website will be available for
purchase. In the event that your ordered items are unavailable we will
notify you as soon as we can. ​
​
3.1A Country of manufacture. Our products are manufactured in different countries around the world.  Most of our clothing is produced People's Republic of China (PRC).
 
3.2 Products may vary slightly from their
pictures. The images of the products on our website are for illustrative
purposes only. Please note that colours on our website may vary slightly
depending on how your monitor is calibrated and which operating system
your computer or mobile device uses. We do our very best to make sure
all our images are true to the actual product you are purchasing but we
can’t guarantee a perfect match every time due to almost limitless
variations in home monitor set ups and operating systems.
 
3.3 Hand finished products. Some items have hand-finished parts such as
gold leaf or gloss varnish. These natural variations are not considered
defects and do not, in themselves, constitute grounds for a refund.
 
4.  Delivery
 
4.1 The countries we ship to. We ship worldwide.
 
4.2 When your order is shipped. The estimated delivery times vary
depending on location. Once we have shipped your order , we will send
you an email confirming that your order is on its way.
 
4.3 Delivery costs. The costs will be as displayed at checkout, however
most orders include free shipping.
​
​4.4 Custom duties and import charges is the responsibility of the
customer. For orders delivered outside the United Kingdom, the customer
is solely responsible for any customs duties, import taxes, VAT,
clearance fees, brokerage charges or any other charges imposed by the
destination country. These charges are not included in the product price
or delivery costs unless expressly stated otherwise at checkout. We are
not responsible for delays caused by customs clearance procedures. If
the customer refuses to pay any customs duties or import charges and the
order is returned to us, we reserve the right to deduct any return
shipping costs, storage fees, customs charges and administrative costs
from any refund due. ​ ​
 
4.5 When you become responsible for the product.
The product will be your responsibility once delivered to the address
you gave us.
 
4.6 When you own products. You own a product once we have received
payment in full. ​
 
4.7 If you are not at home when the product is
delivered. If no one is available at your address to take delivery and
the products cannot be posted through the letterbox, we will leave you a
note informing you of how to rearrange delivery or collect the products
from a local depot.
 
4.8 If you do not re-arrange delivery. If, after a failed delivery to
you, you do not re-arrange delivery or collect them from a delivery
depot we will contact you for further instructions and may charge
storage costs and any further delivery costs. If, despite our reasonable
efforts, we are unable to contact you or re-arrange delivery or
collection we may end the contract and paragraph 8.2 will apply.
​​
4.9 We are not responsible for delays outside our control. If our supply
of the products is delayed by an event outside our control then we will
contact you as soon as possible to let you know and we will take steps
to minimise the effect of the delay. Provided we do this we will not be
liable for delays caused by the event, but if there is a risk of
substantial delay you may contact us to end the contract and receive a
refund for any products you have paid for but not received. A
substantial delay mentioned which you have agreed to does not merit the
ending of the contract.
 
5.  Price and payment. The price of the order and delivery costs (which
includes UK VAT where applicable) will be in pounds sterling and
will be indicated during the order process. We accept payment for
orders via Visa, Mastercard, American Express and Paypal. ​
​
6.  Returns policy. ​
 
6.1 Returns. Products may be returned in their original, saleable condition and original packaging within 14 days of receipt. All returns must be sent to our company address by registered or tracked mail. Customers may purchase a return shipping label from us for a flat fee of £5, which will be deducted from the refund. Alternatively, customers may arrange their own return shipping at their own expense. Refunds will be processed within 14 days of the returned merchandise being received and inspected by us. We are pleased to offer free exchanges, and no £5 label fee will apply to exchange orders.
​
6.2 Damage. Damaged items must be reported within 24 hours of receipt.
We will replace damaged items where possible and only issue a refund if this
is not possible. If damage happens to an artwork at a framers,
please ask them to contact us directly and we will try to work with
them to get you a replacement where possible. ​
 
6.3 What happens if we get the pricing wrong. It’s always possible that, despite our
best efforts, some of the products we sell may be incorrectly priced
on the website. If the product’s correct price at your order date is
higher than the correct price stated, we will contact you and offer
you the possibility to confirm the order at the correct price or
cancel you order. ​ 6.4 Non refundable items. We will not refund
shipping and crating of original works and framed pieces and
original pieces sold at a discount outside our usual promotions. We
will not refund custom pieces or commissions made especially for
you. Some pieces may take up to 3-6 months to produce; refund will
not be given if pieces are already in production. ​ 7 Your Statutory
right to cancel the contract ​ If you are a customer in the EU or
Norway, Liechtenstein or Iceland, you have a statutory right to
cancel any order you place with us within 14 days of receiving the
order. This is an additional and separate right to our returns
policy (set out above). You may choose either method to return
orders. ​ If you are a non-EU customer, this cancellation right is
not available to you. Our voluntary returns policy still allows
returns within 14 days. ​ 7.1 Cancelling your order before delivery.
You may cancel your order before it is delivered by emailing us at
info@aliveanddelusional.com. If the order has already been shipped,
please follow our returns policy.
 
7.2 Cancelling your order after delivery. If your order has already been
delivered, you have a legal right to change your mind within 14 days
after the day on which the products come into your possession and
receive a refund. The following terms apply to this cancellation right: ​
(a) How to Cancel. To cancel you must inform us within 14 days the day
on which you receive the product. You can contact us via email:
info@aliveanddelusional.com.
 
(b) Returning the cancelled order. You must return the product to us in
    perfect original sale-able condition in the original packaging
    within 7 days of telling us you wish to cancel, by returning the
    product by post to: Punch & Co. Ltd Unit 6, 148 Shoreditch High
    Street, London, E1 6JE. You are responsible for returning and
    shipping charges. For your protection, please be sure to return your
    products via recorded or registered post.
 
(c) How we will refund you. We will refund you the price you paid for
    the products, together with delivery costs. However we may make
    deductions from the price (excluding delivery costs) to reflect any
    reduction in the value of the products, if this has been caused by
    your handling them in a way which means they are not in perfect
    original sale-able condition in the original packaging. If we refund
    you the price paid before we are able to inspect the products and
    later discover you have handled them in an unacceptable way you must
    pay us an appropriate amount. We will in some cases for larger
    amounts not refund transaction fees as these are not refunded to us.
 
(d) When we will refund you. We will make any refunds due to you as soon
    as possible, and in any event within 14 days after the day on which
    we receive the product back from you or, if earlier 14 days after
    the day on which you provide us with evidence that you have sent the
    product back to us.
 
8.  Our rights to end the contract
 
8.1 We may end the contract if you break it. We may end the contract for
a product at any time by writing to you if:
 
(a) you do not make any payment to us when it is due and you still do
    not make payment within 14 days of us reminding you that payment is
    due; or
 
(b) you do not (or your chosen carrier does not), within a reasonable
    time, collect the products (in accordance with paragraph 4.7).
 
8.2 You must compensate us if you break the contract. If we end the
contract in the situations set out in paragraph 8. 1 we will refund any
money you have paid in advance for products we have not provided but we
may deduct or charge you reasonable compensation for the net costs we
will incur as a result of your breaking the contract.
 
9.  Queries and complaints
 
9.1 How to tell us about problems. If you have any questions or
complaints about the product, please contact us. You can email us at
info@aliveanddelusional.com or write to us at Punch & Co. 148 Shoreditch
High Street, London, E1 6JE.
 
If you are not completely satisfied with how your complaint is resolved
by us, you can contact the Online Dispute Resolution platform.
 
10. Our responsibility for loss or damage suffered by you
 
10.1 Your legal rights. You have certain rights under the law, including
that any products you order through this website will be of satisfactory
quality, fit for their intended purpose, and will conform to your order
and any description given on this website. Nothing in these terms and
conditions will affect your legal rights.
 
10.2 We are responsible to you for foreseeable loss and damage caused by
us. If we fail to comply with these terms, we are responsible for loss
or damage you suffer that is a foreseeable result of our breaking this
contract or our failing to use reasonable care and skill, but we are not
responsible for any loss or damage that is not foreseeable. Loss or
damage is foreseeable if either it is obvious that it will happen or if,
at the time the contract was made, both you and us knew it might happen.
 
10.3 We are not liable for business losses. We only supply the products
for domestic and private use. If you use the products for any
commercial, business or re-sale purpose we will have no liability to you
for any loss of profit, loss of business, loss of goodwill, business
interruption or loss of business opportunity (and in each of these cases
whether the losses suffered are direct or indirect). This is subject to
paragraphs 10. 1 and 10. 4.
 
10.4 Loss and damage that is not limited by us. Nothing in these terms
and conditions will have the effect of limiting or excluding our
liability (I) for death or personal injury caused by our negligence, or
(ii) fraudulent misrepresentation, or (iii) any other liability which
cannot be excluded or limited under applicable law, such as your legal
rights referred to in paragraph10. 1 above.
 
11. Other important terms
 
11.1 We may change these terms and conditions from time to time. Changes
will not affect orders already placed.
 
11.2 We may transfer our rights and obligations under these terms to
another organisation or deal with them in any other way that we consider
appropriate.
 
11.3 You may only transfer your rights or your obligations under these
terms to another person if we agree to this in writing.
 
11.4 Nobody else has any rights under these terms and conditions. This
contract is between you and us. Neither of us will need to get the
agreement of any other person in order to end the contract or make any
changes to these terms.
 
11.5 If a court or relevant authority finds part of these terms are
unenforceable, the rest will continue in force. Each of the paragraphs
of these terms operates separately. If any court or relevant authority
decides that any of them are unlawful, the remaining paragraphs will
remain in full force and effect.
 
11.6 Even if we delay in enforcing this contract, we can still enforce
it later. If we do not insist immediately that you do anything you are
required to do under these terms, or if we delay in taking steps against
you in respect of your breaking this contract, that will not mean that
you do not have to do those things and it will not prevent us taking
steps against you at a later date.
 
11.7 These terms are governed by English law and you can bring legal
proceedings in respect of the products in the English courts. ​ Version
3 , June  2026